Find information on how our essential services will continue to operate during the COVID-19 pandemic.
As a trial, selected correctional centres will allow family and friends to talk to inmates via video calls, without leaving their own home.
If you're the family or friend of an inmate, and have been given access to at-home video calls as part of this trial, you will need to:
To download/install the Jabber Guest App, follow the instructions below:
From your iPad, tap the
App store icon
Search option, and type in the app name 'jabber guest'.
At the top of the search results, the app called
Guest Access – Cisco Jabber will display.
Tap the 'GET' button beside the app name to download this free app.
email from Corrective Services.
Open the email shortly before the scheduled appointment time (stated in application 8.32 FAMILY VIDEO CONTACT APPLICATION FORM) or subsequent approval documentation, and click the link in the email. This will automatically open the Jabber Guest app on your iPad and allow access to the Virtual Meeting Room (VMR). All visitors must have ID ready to display when required.
This trial is for selected inmate/s from one centre only. Visitors nominated will be contacted by CSNSW staff and notified of the process.