Justice Home > Corrective Services > Correctional Centres > Visiting or contacting an inmate

Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

At home video calls for family & friends

As a trial, selected correctional centres will allow family and friends to talk to inmates via video calls, without leaving their own home.

How do I access in-home video calls?

If you're the family or friend of an inmate, and have been given access to at-home video calls as part of this trial, you will need to:

  • Download a free app on your iPad called Jabber Guest
  • Await an email from Correctional services prior to your video call appointment. This email will contain a link. When you click this link in the email, the Jabber Guest app will open automatically, and you will then be able to connect to the inmate via video call at the scheduled time

Download the Jabber Guest App

To download/install the Jabber Guest App, follow the instructions below:


Steps Instructions

From your iPad, tap the App store icon


Select the Search option, and type in the app name 'jabber guest'.


At the top of the search results, the app called Guest Access – Cisco Jabber will display.

Tap the 'GET' button beside the app name to download this free app.

  • Depending on your settings, you that you may need to enter your apple ID to complete this download
  • The download may take a minute to complete, depending on your internet speed
  • The app will display on your iPad home screen when the download is complete – you do not need to open the app, or complete any additional steps within the app when the download is complete

Await an email from Corrective Services.

Open the email shortly before the scheduled appointment time (stated in application 8.32 FAMILY VIDEO CONTACT APPLICATION FORM) or subsequent approval documentation, and click the link in the email. This will automatically open the Jabber Guest app on your iPad and allow access to the Virtual Meeting Room (VMR). All visitors must have ID ready to display when required.


How can I become part of this trial?

This trial is for selected inmate/s from one centre only. Visitors nominated will be contacted by CSNSW staff and notified of the process.