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From 23 November 2020, Corrective Services NSW will recommence in person social visits.
The safety of our staff and inmates remains our top priority.
Visits will look different to before. All visitors will be required to comply with new safety measures such as, physical distancing, screening criteria and use of surgical masks.
There will be fewer in person bookings available as we apply these safety measures, however video visits will remain as an option.
Correctional facilities are particularly vulnerable environments and we all need to work together to reduce the risk of COVID-19 entering our centres.
Video visits will continue to be available and we encourage family and friends to make these their first preference as they are still the safest option.
We continue to monitor the situation closely and the advice of NSW Health to ensure the safety of staff, inmates and visitors. Our intention is to gradually increase capacity and reduce restrictions when it is safe to do so.
Visit information may change at any time if an increased risk of COVID-19 is identified.
COVID-Safe procedures apply to all in-person visitors.
COVID-Safe procedures will also apply to solicitors and other professionals.
Bookings for these visits should be made via existing procedures.
Visits will commence from Monday 23 November. Visiting schedules vary from centre to centre and have changed so we can keep offering video visits.
Booking staff at each centre will be able to advise you of the new schedules.
We have had to reduce the number of visit sessions available to allow for physical distancing in the visits area. We know this may be frustrating but please remember, we are taking these precautions to keep everyone safe.
The following safety measures are in place to keep staff, inmates and visitors safe:
These measures are in place to protect you, your loved one and our staff.
Failure to comply with the safety measures and instructions from staff may result in your visit being terminated and a potential ban may be put in place for a period to ensure the safety of staff and inmates can be maintained.
If for any reason any person removes their face mask during the visit the visit will be terminated immediately.
Will physical distancing rules apply to in-person social visits? Yes, in line with NSW Health advice physical distancing will be enforced.
Inmate and visitor/s must maintain physical distance for the duration of the visit. This condition is for your safety and the health and wellbeing of everyone.
As with all areas of our facilities, the visits areas will be continuously cleaned with a focus on commonly touched surfaces.
To comply with physical distancing guidelines the number of visitors per inmate must be restricted and will gradually increase over time.
No, you will be issued a surgical mask for your visit. You will not be allowed to wear your own mask.
Since mid-March, anyone entering a correctional centre has been required to meet screening criteria. This will now apply to in-person visitors. As with all our safety measures, they are designed to reduce the risk of transmission within our facilities.
Screening requirements include:
If your responses to the screening questions present a COVID-19 risk, your visit will be rescheduled.
The screening process is designed to reduce the risk of COVID-19 entering our facilities, we are relying on you to answer honestly and help us keep inmates, staff and visitors safe.
To reduce the risk of COVID-19 entering our correctional centre, we will be screening visitors before the normal visit processing occurs. This means you may be asked about your health, whether you have been to any locations where NSW Health is directing people to 'self-isolate and get tested immediately' and any travel that you have done recently.
You will have your temperature tested and will be refused entry if it is 37.5 degrees Celsius or higher.
You will also be required to sanitise your hands and put on a surgical mask before entering the centre.
No food or drink will be available for purchase during the visit.
These measures are to identify any potential risks and to keep everyone safe.
We recommend arriving 30 minutes before your visit to allow time for the screening process. If it is your first visit since March, in addition to COVID-19 screening you will have your photograph taken for our biometrics system. Under legislation we are required to delete all biometric records every six-months so all visitors require new photographs.
No. Unfortunately, neither of you will be permitted to visit and you will need to reschedule.
Bookings for in-person visits will open from Wednesday 18 November 2020.
Visits can be booked over the phone by contacting the correctional centre directly. Contact a correctional centre.
Note, visits to Cooma Correctional Centre can be booked online as part of the pilot process.
Video visits can be booked during normal visit booking times by contacting the correctional centre directly by telephone.
To comply with physical distancing guidelines, the number of visits available are much less than normal. The capacity of each centre depends on the size of their visits area.
We may not be able to accommodate every request for an in-person visit in the first instance.
Inmates in quarantine (first 14-days of custody) or isolation due to displaying COVID-19 symptoms cannot have in-person visits.
Yes, children of all ages can attend a visit but the limit of 2 visitors per inmate includes children. This means two adults or one adult and one child.
We know maintaining family connections are an important part of inmate rehabilitation. Our staff will manage these interactions in the most compassionate way possible. Given the need to apply physical distancing rules we ask that parents and/or guardians of children be aware that it may be a challenging and confusing environment for children.
Video visits will continue to be available and we encourage parents and/or guardians to consider whether video visits may continue to be the best option for children during this time.
Playground facilities will not be in use due to the need for one person to supervise and that will not be possible under current restrictions.
Yes. We know how much family and friends and inmates have enjoyed video visits during the pandemic and we will continue to provide this service on an ongoing basis.
As the risk of COVID-19 remains very real we encourage visitors to continue to access video visits as their first choice to help keep everyone safe.
For more information about COVID-Safe visits, email us: GeneralEnquiries_CSNSW@justice.nsw.gov.au or call us on (02) 8346 1300 8:30am-4:30pm Monday to Friday.
View the latest case locations in NSW or NSW Health for the latest statistics and advice.
Fact sheet for visitors
Roadmap to our new normal
Latest COVID news and case location updates