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​AVL Video Conferencing

AVL and Video Conferencing

What is AVL Video Conferencing?

AVL stands for Audio Visual Link.

It is essentially video conferencing technology which allows two or more people in separate locations to communicate live.

AVL provides transmission of full-motion video images and high-quality audio between multiple locations.  In addition, AVL can provide for the sharing of documents and images at the same time as the video conferencing.

When can Communities and Justice AVL video conferencing be used?

AVL / Video conferencing can be used to provide for:

  • Police, expert, civilian and vulnerable witnesses to remotely provide testimony to courtrooms
  • Persons in custody to appear in court from a Correctional or Youth Justice centre or Police station
  • Legal professionals, including Legal Aid, Aboriginal Legal Services and private practitioners, to consult with clients detained in a Correctional or Youth Justice centre
  • Medical professionals to conduct clinical assessments of detained persons where physical examination is not possible or deemed appropriate
  • Family or friends to communicate with their loved ones in a Correctional or Youth Justice centre
  • Case Conferencing to occur between Communities and Justice professionals 

You can use AVL / video conferencing from a location that has video conferencing equipment installed, or video conference from a personal device (e.g. from office or home), if you have been granted permission to do so.

About JUST Connect

What is JUST Connect

JUST Connect is a web-based collaborative software system used by Communities and Justice agencies, and approved external Communities and Justice service providers, designed to optimise the efficient use of video-conferencing facilities.  JUST Connect enables booking of video and telephone sessions, professional interviews, visits, meetings, conferences and court appearances across agencies and users.

JUST Connect allows users to book and manage video conferencing sessions and receive notifications and reminders about upcoming appointments.  The software is also used by court, Corrective Services NSW and Youth Justice staff to manage and coordinate AVL court custody appearances.

The system was phased into production from October 2017 and is now available to agencies of the Department of Communities and Justice NSW, Corrective Services NSW, Youth Justice NSW, Public Defenders NSW, Office of the Director of Public Prosecutions, NSW Aboriginal Legal Service NSW-ACT, the State Parole Authority and approved external service providers and private professionals.

Apply for access to JUST Connect – Department of Communities and Justice agency staff

You can apply for access to JUST Connect if you work in the Communities and Justice system in NSW, either within a government agency or as an external service provider. 

If you work for the Department of Communities and Justice, an administrator at your location will be able to create your user profile for you.  If you are not sure, contact the Support Team. justconnect@justice.nsw.gov.au / 02 8759 0010

Apply for access to JUST Connect – Private Professionals (for Corrective Services access)

Enquiries regarding private professional access to JUST Connect may be made through the JUST Connect Support Team justconnect@justice.nsw.gov.au

Important information about obtaining a VIN – for private professional access to Correctional Centres

Prior to applying for JUST Connect access to contact an adult in custody at a Correctional Centre, applicants/private practitioners will need to first obtain a Visitor Identification Number (VIN).  To obtain a VIN, please click here to access the application form.

Technologies and AVL in Courts

Family and Friends 

Correctives Services has temporarily suspended in person visits to minimise the risk of transmitting the COVID-19 virus. The Department recognises the importance of maintaining a connection between people in custody and their loved ones, and is piloting video visits. Video visits will be implemented in a staged process as staff are trained in the new technology. More information will be available as the service is rolled out. 

Youth Justice and AVL

Legal Aid and AVL


Corrective Services and AVL

Scheduled telephone access to offenders

Corrective Services NSW has scheduled telephone access in identified centres, which all uses of JUST Connect can access. This facility increases legal practitioner's access to offenders in custody via a scheduled audio link. The scheduling allows staff to have offenders ready at the excepted scheduled time.

The availability of the scheduled phones are displayed on JUST Connect. Users of the JUST Connect system will be able to make their own booking via the system. Professionals without JUST Connect access must complete a  “Request for booking professional appointment with inmate (AVL / phone)” form and send it to the video conferencing area of the centre where the inmate is housed. Please note that not all centre have a scheduled phone facility.   

All professionals wishing to meet with an inmate must have a VIN (Visiting Inmate Number). If you do not have one, click here to access the VIN application.  

Piloting video conferencing facilities from legal practitioner's own office using their own approved device

This facility is being piloted and has been developed between representatives from the Communities and Justice Agencies, Law Society of NSW and the New South Wales Bar Association. It allows identified Legal Practitioners to interview their clients housed in nominated NSW Correctional Centres without the expensive capital outlay for video conferencing equipment. Currently numbers for the pilot is at a maximum however, if you wish to make further inquiries in regards participation, please email vcenquiries@dcs.nsw.gov.au 

Dial-in details to connect to your booking

  • If you are a staff member within NSW Communities and Justice, please dial the 5 digit number which is provided in your reminder notification.
  • External users who wish to connect to a video conference, please dial: "<5 digit number provided>@justice.nsw.gov.au". E.g. 00000@justice.nsw.gov.au
  • For telephone appointments, dial the telephone number provided in your reminder notification.
  • If you are attending a professional video appointment by telephone, please dial 8 digits by adding the prefix '875' to the start of the 5 digit number provided E.g. 875 00000.