Find information on how our essential services will continue to operate during the COVID-19 pandemic.
AVL Video Conferencing
What is AVL Video Conferencing?
AVL stands for Audio Visual Link.
It is essentially video conferencing technology which allows two or more people in separate locations to communicate live.
AVL provides transmission of full-motion video images and high-quality audio between multiple locations. In addition, AVL can provide for the sharing of documents and images at the same time as the video conferencing.
When can Communities and Justice AVL video conferencing be used?
AVL / Video conferencing can be used to provide for:
You can use AVL / video conferencing from a location that has video conferencing equipment installed, or video conference from a personal device (e.g. from office or home), if you have been granted permission to do so.
What is JUST Connect
JUST Connect is a web-based collaborative software system used by Communities and Justice agencies, and approved external Communities and Justice service providers, designed to optimise the efficient use of video-conferencing facilities. JUST Connect enables booking of video and telephone sessions, professional interviews, visits, meetings, conferences and court appearances across agencies and users.
JUST Connect allows users to book and manage video conferencing sessions and receive notifications and reminders about upcoming appointments. The software is also used by court, Corrective Services NSW and Youth Justice staff to manage and coordinate AVL court custody appearances.
The system was phased into production from October 2017 and is now available to agencies of the Department of Communities and Justice NSW, Corrective Services NSW, Youth Justice NSW, Public Defenders NSW, Office of the Director of Public Prosecutions, NSW Aboriginal Legal Service NSW-ACT, the State Parole Authority and approved external service providers and private professionals.
Apply for access to JUST Connect – Department of Communities and Justice agency staff
You can apply for access to JUST Connect if you work in the Communities and Justice system in NSW, either within a government agency or as an external service provider.
If you work for the Department of Communities and Justice, an administrator at your location will be able to create your user profile for you. If you are not sure, contact the Support Team. email@example.com / 02 8759 0010
Apply for access to JUST Connect – Private Professionals (for Corrective Services access)
Enquiries regarding private professional access to JUST Connect may be made through the JUST Connect Support Team firstname.lastname@example.org
Important information about obtaining a VIN – for private professional access to Correctional Centres
Prior to applying for JUST Connect access to contact an adult in custody at a Correctional Centre, applicants/private practitioners will need to first obtain a Visitor Identification Number (VIN). To obtain a VIN, please click here to access the application form.
Correctives Services has temporarily banned in person visits to minimise the risk of transmitting the COVID-19 virus. The Department recognises the importance of maintaining a connection between people in custody and their loved ones, and is trialling video calls. Family and Friends are asked to call the relevant Correctional Centre to make a request and schedule a video call.
Scheduled telephone access to offenders
Piloting video conferencing facilities from legal practitioner's own office using their own approved device
This facility is being piloted and has been developed between representatives from the Communities and Justice Agencies, Law Society of NSW and the New South Wales Bar Association. It allows identified Legal Practitioners to interview their clients housed in nominated NSW Correctional Centres without the expensive capital outlay for video conferencing equipment. Currently numbers for the pilot is at a maximum however, if you wish to make further inquiries in regards participation, please email email@example.com