Generally, members of the public can contribute and/or participate in policy formulation by writing to the Commissioner to make suggestions, or raise issues that they feel are of concern to them or to the public at large. This may also be done via the
Contact Us page on this website.
Corrective Services NSW (CSNSW) has a number of arrangements that enable members of the public to contribute or participate directly in the formulation of the organisation's policies or decisions. These arrangements are outlined below.
Official Visitors are appointed by the Minister for Justice. Advertisements are placed in major metropolitan and regional newspapers, as well as some community newspapers, inviting interested people to apply to be appointed as an Official Visitor. Successful applicants are assigned to visit specific correctional facilities on a regular basis.
Official Visitors are independent of CSNSW. Their role is to assist to resolve inquires and complaints from inmates and staff at the local level.
Official Visitors report to the Minister half yearly, and to the Commissioner quarterly, on the types of inquiries and complaints they have received, and any issues of concern.
Community Consultative Committees are formed in areas where correctional centres are located. A typical Community Consultative Committee is comprised of the general manager of the correctional centre, the manager of the local Community Offender Services (COS) District Office and representatives from:
For further details and advice on how to become a member, contact the general manager of the relevant correctional centre.
The Correctional Industries Consultative Council of NSW acts as a link between Corrective Services Industries and the private sector. The Council consists of representatives from:
For further details and advice on how to become a member, contact the Executive Director, Corrective Services Industries on (02) 8346 1601.
Community representatives sit on both the
Serious Offenders Review Council (SORC) and the
State Parole Authority (SPA). On the recommendation of the Minister for Justice, the Governor of New South Wales appoints these representatives for fixed terms not exceeding three years.
Victims of serious offenders, who are on the CSNSW Victims Register are entitled to request access to certain information held by the State Parole Authority, and to make written and oral submissions concerning the granting of parole to the serious offender.
For further details contact the Co-ordinator, Victims Register on (02) 8346 1374.
Community Restorative Centre and
SHINE for Kids are community organisations that provide support and assistance to offenders and their families. Membership of these organisations is open to any person over 18 years of age.
These organisations operate independently of CSNSW, however, they receive some funding from CSNSW to assist with their administration costs.
CSNSW has developed
policies and procedures on a range of issues that affect the public, including offenders. Generally, policies and procedures, other than those on this website, have to be applied for under the GIPA Act.
CSNSW publishes various reports concerning its administration and operations. The
Corporate Research, Evaluation and Statistics Unit publishes a significant number of reports, many of which are directly available to the public. Some reports have to be applied for under the GIPA Act.
The Department of Attorney General and Justice (DAGJ)
Annual Report is published in accordance with statutory requirements. DAGJ Annual Reports are not for sale but relevant DAGJ, Corrective Services NSW and the former Department of Corrective Services annual reports may be accessed freely on this website. Annual Reports are also available from the
Brush Farm Corrective Services Academy Library.
Commissioner's Instructions and Commissioner's Memoranda are issued on a range of topics relating to the operations and administration of CSNSW. Each document is given an identification number based on the year it was issued.
Commissioner's Instructions amount to lawful orders to staff with respect to the management and control of CSNSW. Commissioner's Memoranda are general communications to staff.
The Deputy Commissioner Offender Management and Operations issues information, instructions and procedures known as Deputy Commissioner's Memoranda and Changes to the Operations Procedures Manual (COPM). Each document is given an identification number based on the year it was issued.
Memoranda are also issued by the Deputy Commissioner Corporate Services (DCCS).
The Corrective Services NSW Bulletin (The Bulletin) is generally published monthly under the authority of the Commissioner. The Bulletin covers procedural matters, policy directives and general information.
Listed below are some of the files created by CSNSW officers. Most require a formal GIPA Act application to access.
CSNSW does not possess files containing an inmate's complete medical records.
Justice Health is responsible for providing medical services to inmates and maintains its own records. Justice Health is a statutory health corporation established under the
Health Services Act 1997 and is funded by NSW Health. Justice Health can be contacted on (02) 9289 5168.
CSNSW produces material on a range of aspects of its operations. Examples of these are:
Some of these publications are available on this website or by
CSNSW maintains various databases such as the Offender Integrated Management System (OIMS). Further details regarding databases are provided in the
CSNSW Privacy Management Plan.
CSNSW maintains the
Victims Register and a register of Memoranda of Understanding between CSNSW and other agencies.
Section 13 of the
Privacy and Personal Information Protection Act 1998 requires an agency to take reasonable steps to enable a person to ascertain whether the agency holds personal information and whether the agency holds personal information relating to that person. If an agency holds personal information relating to that person, it must enable that person to ascertain the nature of that information, and main purposes for which the information is used, and that person's entitlement to gain access to the information.
Clause 6(1) of Schedule 1 to the
Health Records and Information Privacy Act 2002 requires an agency to take reasonable steps to enable a person to ascertain whether the agency holds health information and whether the agency holds health information relating to that person. If an agency holds health information relating to that person, it must enable that person to ascertain the nature of that information, and main purposes for which the information is used, and that person's entitlement to request access to the information.
CSNSW holds personal information (which may in some cases include health information) about:
The following is a list of strategic records published by CSNSW: